Why isn't pricing listed on the site?
Because it would be dishonest to publish one number. We don't charge per agent or per hour. Pricing is scoped after the discovery week, based on what you actually need. No per-seat games, no inflated hourly rate to negotiate down. You'll have a clear quote before anything is agreed.
Who do you usually work with?
Founders in smaller teams, and heads of support, customer success or operations once a company passes twenty or so people. In practice that has meant SaaS, e-commerce, logistics and property so far, but the sector matters less than the situation. Whoever owns the queue and is running out of hours: that's the person we're built for.
Is there a minimum commitment?
No. After the discovery week and our recommendations, you decide freely. We only continue working together if you see real value. No long contracts, no lock-in.
How do you handle GDPR and data transfers?
We act as a data processor and sign a Data Processing Agreement before any work begins. Mauritius has its own Data Protection Act, closely modelled on the GDPR. For transfers of EU personal data we work under the European Commission's Standard Contractual Clauses, since Mauritius is not covered by an adequacy decision. We're happy to walk your legal or security team through the details before you commit to anything.
How do you handle data confidentiality?
Your customer data and business information stay yours. We agree clear data-handling terms before any work starts, and we're happy to sign an NDA, just ask.
Is this just one person, or an actual team?
A team. Every process is documented from day one and shared across the team rather than kept in one person's head. That's how coverage stays consistent as we grow alongside our clients.
What languages do you support in?
Fully bilingual French and English, at a native level in both, for customer-facing support as well as internal communication with your team. That holds whether your customers are in France, Belgium, Switzerland or Canada.
Do you use AI in the work you do for us?
Yes, on the repetitive half of the work. AI helps us sort and classify incoming requests, draft replies from your own documentation, handle data entry and routine reporting, and keep information moving between your tools. It doesn't make judgment calls, it doesn't handle frustrated customers, and nothing reaches your customer without a person having read it first. We're happy to walk you through exactly which steps would be AI-assisted in your setup, and where we'd draw the line.