Native French & English · On your hours

Outsourced support
that runs without you.

For growing companies whose customers write in both languages. Not a call centre selling seats, but senior people who work your hours, learn your business and run your operations the way you would.

See what we'd take on first How it works
8+ years hands-on experience
Native French / English
Based in Mauritius
Who we work with

Different industries.
The same operational problem.

SaaS B2B

Support that spikes with the product

The queue jumps after every release. Trials that go quiet without a word, failed payments nobody chases, and onboarding whose quality depends on who happened to be free that week.

E-commerce

The queue behind every order

Where is my parcel, returns and refunds, marketplace messages scattered across three inboxes. And a peak season that arrives whether or not you managed to recruit for it.

Logistics

Files that pass from hand to hand

Tracking requests, delivery disputes, proof of delivery chased document by document. And customers writing in the language of the country you have just opened.

Real estate

Enquiries faster than anyone can qualify

Leads arriving from four portals at once, viewings to schedule and reschedule, tenant requests. And files that only move when somebody follows up.

The common thread is not the industry. It is a company whose customers write in French and in English, and whose operational work is growing faster than the team handling it. Your sector is not here? Tell us what a normal week looks like for you. If we are not the right fit, we will say so.

Customer Support, Back Office, Operations: see everything we cover →

Sound familiar?
The queue only clears because someone too senior keeps stepping in
You still read every reply before it goes out
Your evenings are for catching up on what the day didn't absorb
What works isn't written down anywhere, it lives in two people's heads
You find out a customer was drifting only once they've cancelled
Hiring can't keep pace: the next person is three months from being useful

Whichever one you nodded at, that's where we start.

The part most providers can't offer

Native French and English. On your hours.

If your customers write in French, an English-only team loses you every one of those conversations, whether they're in Paris, Brussels, Geneva or Montreal. Very few offshore providers can answer in both languages at a native level. We can, and we build the schedule around your business rather than ours.

Your hours
We build coverage around your business day, not ours. A shared working day with Europe; aligned with Eastern Time for Canadian and US teams.
FR / EN
Both native, not translated. The same standard whether your customers write from Lyon or from Quebec.
Mauritius
The only African country ranked "very high human development" by the UN. English-medium education, a stable democracy, and a mature offshore sector on international data standards.

For Canadian teams in particular: serving customers in both official languages isn't a nice-to-have, it's an expectation, and often a requirement. Most offshore providers simply can't meet it. That is the exact gap we were built for.

See what we'd take on first

We build operations that hold on their own.

How we actually work

We plug into your stack. We don't ask you to change it.

Helpdesk, CRM, store back office, shipping tool, property software: we work inside whatever you already run on. No forced migration to "ours".

Zendesk
Gorgias
Shopify
Sendcloud
HubSpot
Salesforce
Notion
Airtable
+ your stack

We also work with AI every day, with AI tools and custom scripts, to absorb the repetitive half of the job: sorting and classifying incoming requests, drafting replies from your own documentation, keeping records moving between your tools. What reaches your customer has been read by a person first, every time. And every process is documented together with you: a shared, written playbook, not knowledge stuck in one person's head.

Documenting a shared process playbook
What changes, concretely

Your week, three months from now.

Week 1
We learn your business, your customers, your edge cases.
Weeks 2–4
We take the queue, documenting every decision as we go.
Month 2
You stop being copied on everything.
Month 3
You read a weekly report instead of a ticket queue.

Twenty minutes. Leave with a clear first step.

We'll tell you what we'd take on first, and what we'd leave alone. If you want to go further, a discovery week follows: we look at your queue, your tools and your processes, and you receive a written proposal with scope and price. You decide freely after that. No commitment before.

See what we'd take on first